Shipping policy

Order processing

Orders are typically processed within 1-3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped.

Shipping rates and delivery times

Standard delivery takes 7-14 business days from dispatch, so most orders arrive within 8-17 business days of being placed. Shipping rates are calculated at checkout based on your location and selected shipping method. Delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.

International shipping

For international orders, please note that customs fees, taxes, or import duties may apply on arrival and are the responsibility of the customer.

Questions

If you have any questions about your order or shipment, please contact us at support@lumenest.co.uk and we will reply within 24 hours.